Last updated: July 3, 2026
This Shipping Policy gives customers a clear summary of how Thwkb prepares orders, hands parcels to carriers, and shares tracking information. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For orders containing table leg protectors and furniture foot pads, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. Product support for table leg protectors and furniture foot pads is handled with attention to material condition, missing pieces, packaging, delivery status, and the customer's original order details.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. The store keeps its customer-facing information consistent for Singapore orders, including shipping scope, support contact details, and refund timing.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.
Furniture Pad Packing Notes
Thwkb pads are small parts, so packing checks focus on count accuracy and product type. Silicone caps are reviewed for square openings and felt contact bases, round felt pads for adhesive sheets and size mix, and cuttable clear pads for backing sheets and flexible surface condition. Parcels may use compact pouch or mailer packaging to keep sets grouped together.
Small-Part Shipment Identification
A Thwkb shipment contains the selected furniture foot pad set only. It does not include furniture legs, installation tools, floor repair service, furniture moving service, or professional flooring advice. Shipping review is limited to physical product accuracy and parcel condition.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. When information is incomplete, we may ask for the missing order details before confirming the next step. table leg protectors and furniture foot pads are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@thwkb.shop for shipment support.
CONTACT
For shipping questions, contact Thwkb support at support@thwkb.shop or +16058200505. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.