This Contact Us page keeps Thwkb customer support details, business identity, and official contact routes in one place. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: 10S 4 LIFE LLC
Store Name: Thwkb
Physical Business Address: 10230 DEERCLIFF DRIVE, TAMPA, FL, 33647
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@thwkb.shop
Business Phone Number: +16058200505
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customers can help us resolve questions faster by including the order number, item name, delivery address confirmation, and a concise description of the issue. When information is incomplete, we may ask for the missing order details before confirming the next step.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.
FURNITURE PAD ORDER QUESTIONS
For delivery or condition questions, include the order number and photos of the relevant furniture pad detail when possible. Useful examples include the adhesive backing, felt surface, silicone opening, clear sheet, package count, furniture-leg measurement, or carton label.
Please avoid sending unnecessary full-room photos. A close product or furniture-leg photo is usually enough for support to review fit or condition questions.